Privacy policy

Last updated: 10 November 2026

Wigglo respects your privacy. This policy explains what personal information we collect, why, and your rights under the Protection of Personal Information Act (POPIA).

Who is responsible

 Our Information Officer can be reached at supportwigglo@gmail.com.

What we collect

  • Contact and delivery details: your name, email, phone number and delivery address.
  • Order details: what you bought, when, and how much you paid.
  • Payment details: handled securely by our payment providers. We don't see or store your full card number.
  • Website usage: pages viewed, device and browser type, collected with cookies.
  • Messages: anything you send us by email or through our contact form.

Why we use it

  • To process, deliver and support your order, including returns and warranty claims.
  • To reply to your questions.
  • To send you marketing emails, but only if you've signed up. You can unsubscribe at any time using the link in every email.
  • To keep our store secure and prevent fraud.
  • To understand how people use our website so we can improve it.
  • To meet our legal and tax obligations.

Who we share it with

We only share your information with service providers who help us run the store, and only what they need:

  • Shopify, which hosts our store and checkout.
  • Payment providers, to process your payment.
  • Courier companies, to deliver your order.
  • Email and marketing tools, if you've signed up for our emails.

We never sell your personal information. Some of these providers may store data outside South Africa. When that happens, we use providers that protect your information to a standard similar to POPIA.

Cookies

Our website uses cookies to keep your cart working, remember your preferences, and understand how the site is used. You can block or delete cookies in your browser settings, but some parts of the store may not work properly without them.

Children

Our products are for children, but our website and checkout are meant for adults. We don't knowingly collect personal information from children.

How long we keep it

We keep order records for as long as the law requires (usually 5 years for tax purposes) and other information only as long as we need it for the reasons above.

Keeping it safe

We use secure, reputable platforms and limit who can access your information. No system is perfectly secure, but we take reasonable steps to protect your data.

Your rights

Under POPIA, you can:

  • Ask what personal information we hold about you.
  • Ask us to correct or delete it.
  • Object to us using it for marketing.
  • Withdraw your consent to marketing at any time.

To make a request, email supportwigglo@gmail.com. We may ask you to confirm your identity first. If you're unhappy with how we've handled your information, you can complain to the Information Regulator of South Africa at inforegulator.org.za.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

Questions?

Email us at supportwigglo@gmail.com. We reply within 1–2 working days.