Shipping Policy
Last updated: 10 November 2026
We deliver the Wigglo anywhere in South Africa. Here's how shipping works, what it costs and how long it takes.
Where we deliver
We currently deliver to street addresses within South Africa only. We don't ship internationally.
Processing time
Orders are packed and handed to our courier within 1–2 working days of payment. Orders placed on weekends or public holidays are processed the next working day. This is already included in the delivery times below.
Delivery times
Counted from the day you place your order:
- Main centres: 3–5 working days
- Outlying and rural areas: 5–8 working days
These are estimates. Courier delays, weather and peak periods (like December) can add a day or two.
Delivery costs
- Standard delivery: FREE on orders of R770 or more. Orders under R770 pay R100.
- Express delivery: R150. Choose this at checkout for faster handling.
You'll always see the delivery cost at checkout before you pay.
Tracking your order
When your order ships, we'll email you a tracking number so you can follow it to your door.
Christmas orders
Couriers get very busy in December. If the Wigglo is a Christmas gift, we recommend ordering by early December so it arrives in time.
Delivery problems
- Wrong address: please check your address carefully at checkout. If you spot a mistake, email us straight away and we'll try to fix it before it ships. If a parcel is returned because of an incorrect address, re-delivery may be charged.
- Missed delivery: the courier will usually try again or contact you to arrange a new time.
- Damaged parcel: if the box arrives visibly damaged, note it with the courier if you can, take photos, and email us within 48 hours.
- Lost parcel: if tracking hasn't updated for 5 working days, contact us and we'll follow up with the courier.
Questions?
Email us at supportwigglo@gmail.com or use our contact page. We reply within 1–2 working days.