Returns & Refunds

Last updated: 10 November 2026

We want you (and your little rider) to love your Wigglo. If something isn't right, here's how returns, exchanges and refunds work. This policy doesn't limit your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.

Changed your mind? 7-day cooling-off period

Because you bought online, you can cancel your order and return the Wigglo for any reason within 7 days of receiving it.

  • The Wigglo must be unused, in its original packaging, with all parts, the charging cable and manuals.
  • You pay the cost of sending it back to us.
  • Once we receive it and check it, we'll refund the full purchase price within 30 days (usually much sooner).

Faulty or damaged on arrival

If your Wigglo arrives damaged, has parts missing, or doesn't work, contact us within 7 days of delivery with your order number and a few photos or a short video. We'll arrange a free collection and send a replacement, or give you a full refund — your choice.

Faults after the first week

If a fault appears later, our 1-year warranty covers you. See our Warranty page for how it works.

Wrong item or colour

If we sent the wrong colour or item, we'll collect it at no cost to you and send the right one.

What we can't accept

  • Items that have been used, damaged, or are missing parts or packaging (unless they arrived that way).
  • Damage caused by misuse, accidents, water, or riding on rough surfaces.
  • Returns after the 7-day cooling-off period that aren't covered by the warranty.

How to start a return

  1. Email supportwigglo@gmail.com with your order number and the reason for the return.
  2. We'll reply within 1–2 working days with the return address or collection details.
  3. Pack the Wigglo securely in its original box.
  4. Once it arrives and we've checked it, we'll process your refund or replacement.

Refunds

Refunds go back to the original payment method. Depending on your bank, it can take 5–10 working days to reflect after we've processed it. Original delivery fees are refunded if the item was faulty or we made a mistake.

Discount codes

If you used a discount code (like WIGGLE10), we refund the amount you actually paid.

Questions?

Email us at supportwigglo@gmail.com or use our contact page. We reply within 1–2 working days.